Complaints Procedure
At Monad, we are committed to providing thoughtful, professional and respectful chiropractic care.
We believe that open communication and mutual understanding are essential to a positive experience.
If you have any concerns about your care or experience at Monad, we welcome the opportunity to address them.
1. Discussing Your Concerns
If you have any concerns about your care or experience at Monad, you are welcome to speak directly with Ed.
We believe in open communication and aim to listen carefully, understand your concerns and work towards a constructive resolution.
You can speak with Ed in person or contact him at:
2. Independent Complaints Procedure
Monad’s chiropractor is registered with the Dutch Chiropractic Federation (DCF).
If you would prefer independent assistance, or if your concerns cannot be resolved directly, you can contact the Stichting Nationaal Register van Chiropractoren (SNRC).
The SNRC provides access to an independent complaints officer (klachtenfunctionaris) who can assist in finding a resolution.
You are not required to discuss your concerns with Monad before seeking independent complaints support.
SNRC — Stichting Nationaal Register van Chiropractoren
Email: nationaalregister@gmail.com
Further information, including the official complaints procedure and complaint form, is available through the SNRC website.
3. Independent Disputes Resolution
If a complaint remains unresolved following the independent complaints procedure, you may refer the matter to the Stichting Geschilleninstantie Register Chiropractoren (SGRC), an independent healthcare disputes body.
Information about this process is available through the SNRC.
Dutch Chiropractic Federation — Complaints Information
4. Our Commitment
All concerns and complaints are treated seriously, respectfully and confidentially.
Raising a concern will not affect your right to receive professional and respectful care.
We aim to address complaints fairly and constructively, in accordance with applicable Dutch healthcare legislation.
5. Contact Information
Monad | Innate Health B.V.
Binnen Oranjestraat 22 H
1013 JA Amsterdam
The Netherlands
KvK: 67474691
Email: hello@monad.amsterdam