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Privacy Policy​​​​​​​​​

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Last updated: 14 October 2026

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At Monad, your privacy matters.

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We collect and process personal information to provide appropriate chiropractic care, communicate with you and manage our practice. We handle your information with care and in accordance with applicable Dutch privacy and healthcare legislation, including the General Data Protection Regulation (GDPR/AVG) and the Dutch Medical Treatment Contracts Act (WGBO), where applicable.

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1. Who is responsible for your information?

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Monad is operated by Innate Health B.V., based in Amsterdam, the Netherlands.

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Business details

Monad | Innate Health B.V.
Binnen Oranjestraat 22 H
1013 JA Amsterdam
The Netherlands

KvK: 67474691
Email: hello@monad.amsterdam
Website: monad.amsterdam

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Innate Health B.V. is responsible for determining how and why your personal information is processed.

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2. What information do we collect?

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Depending on your relationship with Monad, we may collect:

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  • Your name, contact details and date of birth.

  • Information about your health, medical history and chiropractic care.

  • Appointment and treatment records.

  • Information relating to payments and invoices.

  • Information you provide through our website, email or WhatsApp.

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We only collect information that is relevant and necessary for providing care, communicating with you or fulfilling our legal obligations.

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3. How do we use your information?

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Your personal information is used to:

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  • Provide and document chiropractic care.

  • Arrange and manage appointments.

  • Communicate with you about your care.

  • Maintain accurate patient records.

  • Process payments and meet administrative obligations.

  • Respond to enquiries submitted through our website.

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We process personal information only where we have an appropriate legal basis. Health information is processed in accordance with the additional protections applicable to medical data.

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4. How is your information stored?​

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Patient records and appointment information are securely managed through PracticeHub, our dedicated practice management system.

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PracticeHub uses Amazon Web Services (AWS) cloud infrastructure, with each clinic’s information maintained in its own separate database. Live data is hosted in the server region nearest to the clinic.

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Patient information is encrypted both during transmission and while stored. Multiple layers of encrypted backups and recovery systems are maintained to help protect against data loss.

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Website enquiries are delivered to our business email account, hosted by Google. We may also communicate with you through email or WhatsApp.

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We take appropriate measures to protect your personal information against unauthorised access, loss or misuse.

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5. Sharing your information

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Your personal information is treated confidentially.

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We only share information with other healthcare professionals or third parties when there is an appropriate legal basis, such as when necessary for your care, when you have provided consent where required, or when disclosure is required by law.

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We do not sell your personal information.

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6. How long do we keep your information?

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Medical records are generally retained for 20 years from the last change to the record, in accordance with the Dutch WGBO, unless a different retention period is legally required or justified.

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Other personal information is retained only for as long as necessary for the purposes for which it was collected or to meet applicable legal obligations.

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7. Your rights

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Under applicable privacy and healthcare legislation, you have rights concerning your personal information.

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These may include the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of information, subject to applicable legal exceptions.

  • Request restriction of certain processing activities.

  • Object to certain uses of your information.

  • Withdraw consent where processing is based on consent.

  • Request transfer of your information where applicable.

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You may also request the destruction of your medical record, subject to the conditions and exceptions established under Dutch law.

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To exercise these rights, please contact us at hello@monad.amsterdam.

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You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

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8. Website and cookies

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Our website may use cookies or similar technologies necessary for its operation.

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Where additional cookies or tracking technologies are used, we will provide the relevant information and request consent where legally required.

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Our online booking system is provided through PracticeHub. When using the booking portal, your information is processed in connection with arranging and managing your appointments.

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9. Changes to this policy

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We may update this privacy policy when our services, systems or legal obligations change.

The most recent version will always be available on our website.

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Monad | Innate Health B.V.


Binnen Oranjestraat 22 H
1013 JA Amsterdam
The Netherlands

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KvK: 67474691


Email: hello@monad.amsterdam

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